| Policies |
-Shipping Policies
-Privacy Policy
-Return Policy
-Selling-Orders Policy
-Special orders policy
-Drop-shipment policy
| Shipping Policies |
-Shipment origins
Orders are shipped from our Detroit, MI warehouse.
Orders placed after 5PM EST (2PM PST) - will ship the next business day
-PO Boxes/APO Addresses
Due to shipping constraints - We cannot ship to PO Boxes or APO addresses.
-Shipping Times
Guaranteed delivery times are for the amount of time the package spent in transit. That is, packaging and pulling of inventory can take time, and is not included in the determination of how long a package was in shipment.
Choosing UPS, UPS Next Day Air, or UPS 2nd Day causes your package to be flagged, and we'll do everything possible to ship your product quickly. Delays due to Acts of God, weather or other unusual circumstances are not refundable.
-Standard Shipping
Airtoolsforless.com uses UPS to ship its products to you. Packages under 150lbs and that meet certain size requirements can be shipped via UPS. It is important to choose Business or Residential delivery correctly. The customer will be held responsible for additional charges if chosen incorrectly. Any claims regarding your shipment must be filed with Airtoolsforless.com within 3 business days of delivery. Claims filed after that time may not be honored. Should your items arrive damaged, it is important that you refuse the shipment and indicate to the driver that the shipment is damaged.
-Truck Deliveries and Large/Bulky items
Airtoolsforless.com stocks many industrial and commercial grade tools and accessories. Some of these items are large, heavy and/or bulky. These items may not be able to be shipped via regular ground methods such as UPS and will require a Freight or Truck delivery. All Free freight promotions only apply to items that can be shipped via UPS Ground and not Freight or LTL methods.
-Truck Line - Commercial/Business Addresses
When shipping to a business please choose whether you need a liftgate or not. Without liftgate service, you will be responsible for removing/off loading your order from the truck. If your site has a forklift or loading dock, you may wish to choose the no liftgate option. If your delivery location is actually a residential address, you will be responsible for additional charges that will be charged by the freight carrier.
-Truck Line - Residential Addresses:
Truck carriers charge additional fees for delivering to residential addresses. This is in part due to the necessity of loading shipments to smaller trucks that are better able to navigate residential locations. While your specific driveway may have plenty of room to navigate, roads around you may require this extra handling. Delivery is to the base of your driveway or off of the trucks liftgate. The customer is responsible for moving the product from that point. Airtoolsforless.com is not responsible for delivery if the product cannot be unloaded from the truck. Airtoolsforless.com cannot be responsible for refunds of this freight, and the customer will be responsible for any fees necessary for a 2nd delivery attempt.
Notice:
All items on this website are subject to the restriction of large, heavy or bulky items. All Free Freight promotions have this limitation. While we attempt to be accurate at all times, we may discover due to size or weight constraints that we cannot effectively ship product via regular ground transportation and Freight Delivery may be necessary. This will prevent Free Shipping. Some items may also require freight shipment due to damage or packaging concerns.
| Privacy Policy |
Airtoolsforless.com does not share any customer data or information outside of the company except where necessary to ship products to you, and to complete credit card transactions. Additionally, confidential information, such as your credit card, is deleted from our systems once your transaction with us is complete.
Email addresses are protected and not shared with any outside agency. We occasionally do send out email campaigns to our customers in order to notify you of special sales and promotions that we are running. You may always opt out of these by e-mailing us. Unlike other stores who may use outside companies to host their systems and their servers, we control 100% of our systems, and at no time is anyone outside our company privy to your data or information.
| Return Policy |
We accept returns up to 14 days after you receive your order. All products must be in new/ resellable condition and be in the original manufacture-issued packaging. There's a 20% restocking fee that's applied on all special orders and on all damaged/ unpackaged/ opened products. (Please note: all battery chargers and battery booster packs are non-returnable items). Order shipping charges/ freight charges that appear on your AirToolsForLess.com sales receipt are not refundable. If there was free shipping on your order, refunds will be subject to a deduction of the actual shipping cost of the item(s) sent to you. This shipping charge deduction will be reflected in the refund amount issued. When you receive your shipment/ order, please inspect the packaging carefully and note with the delivery driver any damage to the packaging at the time. If possible, take pictures and send them to us - and we will assist you in replacing your order. It is important to note that you must notify us within 3 business days of damage from delivery. Please provide up to 7-10 days for returns to be inspected once received. Refunds are issued within that same 7-10 day timeframe. Customers are responsible for all return shipping/ freight charges unless an error has been made by us, and in which that is the case, a return shipping label will be provided. Customer satisfaction is always our goal - so don't hesitate to call us.
| Selling-Orders Policy |
We accept Visa, MasterCard, Discover, & American Express credit cards through a SECURE checkout system.
Orders are shipped from our Detroit, MI warehouse.
Orders placed after 5PM EST (2PM PST) - will ship the next business day
Airtoolsforless.com reserves the right to cancel orders for any reason.
| Special Orders |
Special order items indicated on the website take additional time to order and ship.
Also, special order items that are returned will be charged a 20% restocking fee.
| Drop-Shipments |
If indicated, items may be drop-shipped. Delivery times will depend on factory availability.
AirToolsForLess.com
1-800-651-TOOL(8665)
Hours: 8am-5pm ; Mon-Fri EST
(Closed Dec. 24th & 25th. Dec. 31st & Jan 1st)
e-mail our Sales Department: info@airtoolsforless.com
